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Continuous observability

Active monitoring without the noise

A Florianópolis-based NOC configuring Zabbix + Grafana with event correlation and prioritized alarms, so we act before the impact.

Best-fit industries
  • Education
  • Hospitality
  • Healthcare
  • Corporate
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Monitored items

+9k

Network devices, servers, links and critical applications.

NOC response

< 15 min

For alerts classified as critical.

Noise reduction

-40%

After threshold tuning and continuous correlation.

When we're called in

Signs it's time to revisit your support coverage

These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver.

Recurring issue

Too many alerts, too little action

Without correlation, noise piles up and the team spends hours triaging false positives.

Recurring issue

Failures detected by users

Wi-Fi, link and application outages arrive as complaints before the monitoring catches them.

Recurring issue

No executive visibility

Leadership has no consolidated per-unit indicators to prioritize investments.

Turning strategy into outcomes

What changes in the first quarter

Governance, metrics, and processes designed so your operation doesn't fall back.

ASSIST delivery

Smart, actionable alerts

Thresholds calibrated with correlation, firing only when there is real operational impact.

ASSIST delivery

Dashboards built for decisions

Grafana organized by campus, hotel or branch with availability and capacity indicators.

ASSIST delivery

A human NOC with playbooks

Analysts handle alarms, run scripts and engage vendors until service is restored.

Execution

Deliverables that leave the slide deck

Documentation, spares, integrations, and governance delivered with the project.

Core deliverables

  • 01

    Zabbix Server and redundant proxies

    A secure architecture with TLS, custom templates and automated discovery.

  • 02

    Executive and operational Grafana dashboards

    Panel collections for network, Wi-Fi, servers, telephony and SLAs.

  • 03

    Automated playbooks and runbooks

    Clear procedures per alert type, engaging the right team.

  • 04

    Monthly observability committee

    A review of indicators, bottlenecks and optimization recommendations.

ASSIST differentiators

  • Native WhatsApp and Teams integrations

    Alerts arrive with context in the channels your team already uses, with response confirmation.

  • Approved templates for MikroTik, UniFi and GoTo

    In-depth metrics for strategic partners and voice solutions.

  • Smart correlation

    Grouping repetitive events cuts noise by up to 40% and speeds up response.

Stages

Assessment, project, rollout, and continuous support

Every phase is documented, audited, and connected to ASSIST monitoring.

  1. 1

    Design

    We discover assets, define KPIs, severity matrices and integrations with your tools.

  2. 2

    Rollout

    We configure Zabbix + Grafana, fine-tune templates and runbooks, and train your team.

  3. 3

    24/7 monitoring

    The NOC tracks alarms, runs playbooks, engages vendors and feeds executive dashboards.

Observability that anticipates incidents

Standardized metrics make it possible to cross-reference link utilization, SSID availability and application performance to predict bottlenecks. The dashboards show where investment is needed before users ever notice.

A human NOC with living playbooks

The ASSIST team continuously tunes thresholds, documents every lesson learned and automates recurring responses. When an incident requires outside action, we open and track tickets with ISPs and vendors until service is restored.

When the operation also needs field execution, we connect this monitoring to managed IT support and to our MikroTik + UniFi firewall and networking deliveries. See the Primor Doces case study, with Zabbix alerts integrated into WhatsApp, and how we apply the same journey in healthcare environments and corporate operations.

Quick case

How Universidade Cidade Azul gained predictability

Three blocks: starting point, what we executed, and the impact recorded.

Education

Universidade Cidade Azul

Initial challenge

Intermittent link and Wi-Fi outages disrupting hybrid classes and remote support.

Solution implemented
A Zabbix deployment with per-campus proxies, Grafana dashboards and integration with the managed desk.
Result
55% fewer critical incidents and MTTR under 30 minutes.

FAQ

Frequently asked questions

Can you integrate with our current ticketing tool?+

Yes. We use APIs and webhooks to connect to ServiceNow, Jira, Freshservice or proprietary systems.

Do you host Zabbix?+

We work on-premises or in the client's cloud. We also offer managed hosting on ASSIST infrastructure.

How long until it goes live?+

Typical projects take 3 to 6 weeks, including discovery, fine-tuning and team training.

Combine com

Outros serviços que se complementam

Frentes que costumam funcionar bem junto deste serviço para resultados consistentes.

Services

IT Management & Support (Outsourcing)

IT operations with remote and on-site support, preventive routines, and governance to reduce incidents and bring predictability to day-to-day work.

Ver serviço
Services

Information Security & Firewall

Perimeter security and connectivity between sites with policies, VPN, segmentation, and redundancy aligned with business routines and risks.

Ver serviço
Services

Network Deployment & Corporate Wi-Fi

Design and deployment of wired networks and corporate Wi-Fi with site surveys, documentation, and delivery ready to operate.

Ver serviço

Coverage

Cities we serve

Local pages with coverage, SLA and city-specific context.

Next step

Let's design monitoring coverage for your operation

We map assets, KPIs and severity matrices in a NOC-led assessment.

Send a short briefing and get the next steps within 48 business hours.

Chat on WhatsApp Request a proposal