People
- Specialists who work alongside clients and speak the language of the business.
- Technical residency and 24/7 on-call shifts to keep every context fresh.
- A dedicated team that synchronises support, projects, and monitoring.
Who we are
About ASSIST
Innovation, predictability, and people who live technologyturning infrastructure into peace of mind for your business.
Note: We are not affiliated with the civil servants association available at assist.org.br .
From computer assistance to a managed infrastructure reference.
Founded in 2011, ASSIST started as a computer assistance company-solving problems, bringing people closer to technology, and building trust with every call.
In 2015 we reached a milestone by joining UFC Brazil, deploying, operating, and supporting the event’s monitoring infrastructure. We then became the go-to team for large productions such as Planeta Atlântida and Ironman Brasil, gaining experience in environments where downtime is not an option.
By 2023 we consolidated our innovation DNA with in-house platforms, scripts, and automation systems. Most incidents are now resolved automatically through planned redundancies, keeping uptime near 100% and giving clients full predictability.
ASSIST’s future is continuous-built on evolution, purpose, and technology that never stops.
Early on it was clear our role went beyond help desk support. In 2012 we began designing and deploying full infrastructures for major events where connectivity decided the success of every operation. That taught our team to work under pressure, with tight deadlines and top-tier technical requirements.
From 2018 onward we brought that expertise to corporate environments, delivering the same level of performance to companies and institutions. We entered the Education, Hospitality, Healthcare, and Corporate verticals, serving clients such as WEG, Telebrás, the Government of Santa Catarina, and several city halls with stable, secure, well-governed networks.
Today we keep writing the next chapter, scaling our presence, refining processes, and adding new layers of intelligence, observability, and automation to everything we do. Each rollout turns data into decisions and connectivity into reassurance.
Our journey
From a local assistance desk to intelligent automation.
Founded in 2011, ASSIST began by fixing computers, connecting people to technology, and building trust along the way.
Between 2012 and 2015 we moved from the support counter to architecting full networks for events such as Planeta Atlântida, Ironman Brasil, and UFC, learning redundancy, tight deadlines, and maximum reliability.
Experience in mission-critical scenarios gave birth to a structured operation: living documentation, reproducible processes, and teams that understand the business impact of uptime.
Over time that calling became something bigger: turning connectivity into stability.
From assistance to intelligent automation, we keep the same purpose-making technology work for people.
Explore our services- 2011
Foundation
We began as a computer assistance company.
- 2012
Major events
We delivered and operated networks for Planeta Atlântida, Ironman Brasil, and other large productions.
- 2015
UFC Brazil
We were entrusted with deploying and running the event’s monitoring and infrastructure.
- 2018
Corporate verticals
We brought event-grade governance to organisations like WEG, Telebrás, and the Government of Santa Catarina.
- 2023
Automation & intelligence
We built our own platforms and automations, keeping uptime close to 100%.
- 2024
Scale
We invested in capacity to serve more clients with predictability.
Purpose
Our purpose is to deliver digital peace of mind.
Why we do it
Innovation is not chasing trends-it’s delivering predictability so operations never stop.
We take care of infrastructure so our clients can focus on strategy, people, and growth.
Processes
- Playbooks and SLAs that guarantee consistency.
- Versioned runbooks, change management, and transparent auditing.
- Rituals with KPIs, lessons learned, and a shared evolution roadmap.
Technology
- Tooling and 24/7 monitoring.
- Automation with in-house scripts plus Zabbix, Grafana, and ITSM integrations.
- Prioritised alerts that cut noise and speed up recovery.
How we sustain it
- Dashboards and reports visible to leadership and operations.
- Runbooks co-signed before any critical change.
- Retrospectives that turn data into continuous improvement.
Culture & values
A culture built every day.
ASSIST’s culture was forged in the field, under the pressure of keeping everything online-it’s human, technical, and restless.
“ASSIST’s culture is feeling that the operation is taken care of, even when no one is looking.”
How it shows up day to day
- Dashboards and reports shared with leadership and operations.
- Runbooks co-signed with the client before every critical change.
- Retrospectives that turn data into improvements.
We are transparent
Data, reports, and decisions are always visible to the client.
We care like owners
Every environment gets the same attention we would give our own.
We evolve constantly
We test, learn, and improve nonstop.
We operate as a network
We connect teams, partners, and vendors to respond fast.
Ready to trust your infrastructure to people who live technology?
We work with leadership and technical teams to build SLA, governance, and 24/7 monitoring tailored to your operation.