Structured onboarding
Checklist in up to 30 days, asset inventory, and access policies without interrupting operations.
Managed IT infrastructure
that keeps you online
Proactive monitoring, SD-WAN firewall, and a single support desk to keep every site running.
// flagship services
Our mission is to deliver reliable infrastructure to your business
Live monitoring
Zabbix + Grafana telemetry, preventive alerts, and automated responses before any impact.
Managed network and security
Corporate Wi-Fi, SD-WAN firewall, segmentation, and monthly reports that prove improvements.
24 h SLA MTTR < 4 h 24/7 active monitoring
99.9 % Average availability
// ABOUT ASSIST
Real-time insights for secure infrastructure
Automation, executive dashboards, and prioritized alerts to keep critical operations running across every site.
100% Auditable processes
24×7 Escalation-ready NOC
- Continuous telemetry with unit-by-unit indicators.
- Roadmap and executive committees for fast decisions.
- Response playbooks that drive MTTR below 4 hours.
ASSIST EXPERTISE
Consistent data centers sustain secure operations without availability bottlenecks
From SLAs to 24/7 monitoring, we centralize governance, alerts, and runbooks for critical environments that cannot go down.
Incident orchestration
Tickets resolved within SLA
Routine automation
Scripts that eliminate repetitive tasks
Preventive analysis
Alerts triggered before impact
Outcomes we deliver
Operational gains within the first weeks
Real uptime, guaranteed MTTR, and living documentation to keep every unit available.
Monthly SLA
99.9 %
Average availability
24×7 monitored environments*
Target MTTR
< 4 h
Critical incident MTTR
Direct escalation to on-call engineers
Active infrastructure
+180
Managed environments
Campuses, corporate networks, and retail sites
Operations
24×7
Certified NOC
Zabbix, Grafana, and ITIL in continuous operations
Request a free assessment
We map monitoring, firewall, and corporate networks to highlight quick wins and a prioritized roadmap from month one.
FAQ
Quick IT FAQ
Short answers about managed support, monitoring, and equipment leasing.
Do you only support Florianópolis? +
Our base is in Greater Florianópolis, but we serve customers across Santa Catarina and provide a remote NOC for branches in other regions.
How does the assessment process work? +
We start with an interview, schedule an on-site visit, and complete an infrastructure checklist. You receive a report with risks, priorities, and investment estimates.
Are contracts tailored to each operation? +
Yes. We adjust SLAs, service hours, and integrations based on your scale and the criticality of your operation.
Why choose ASSIST
A team that operates as an extension of your business
Auditable processes, owned spares, and integrations that reduce tickets from day one.
Real availability
- 24/7 monitoring with impact-based alert priorities.
- Contingency plans tested for every site.
- Executive dashboards aligned with SLA targets.
Fast response
- Critical SLA under 4 hours contractually guaranteed.
- Omnichannel desk with direct escalation to the NOC.
- Equipment replacement and on-call engineers within 24 hours.
Governance and cost
- Recurring committees with decision-makers and managers.
- Inventory, contracts, and policies always updated.
- Roadmap with investment forecasts and evolution milestones.
Ready for us to run your IT infrastructure?
Combine support, monitoring, equipment leasing, and telephony with SLA, KPIs, and a spare stock ready for contingencies.