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ASSIST Tecnologia – managed IT infrastructure and monitoring
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Fast Wi-Fi, custom captive portal, and 24/7 support for hotels

Keep guests and staff connected with proactive monitoring plus integrations for reservations, telephony, and automation.

Segment-focused diagnostics

Pain points we eliminate and metrics we uphold

We map recurring bottlenecks and establish availability, user experience, and governance targets for each operation.

Challenges resolved

  • 01

    Event and convention peaks

    Guarantee bandwidth and priority for talks, streaming, and attendees in large halls.

  • 02

    Guest complaints

    Lack of visibility into outages and poor reviews on OTAs or TripAdvisor.

  • 03

    PMS and telephony integration

    Synchronise check-in, room automation, and call centre workflows.

Tangible gains

  • +30%

    Wi-Fi satisfaction

    Average score increase after deployment.

  • 24/7

    Critical response

    On-call coverage for network, firewall, and telephony incidents.

  • Up to 10k devices

    Event capacity

    Projects sized for large conventions.

Recommended services

Modules that make up the project

We combine monitoring, networking, telephony, and equipment leasing to deliver results without improvisation.

Partnerships

Technology stack certified by ASSIST

How we operate in this segment

Understand the specifics we consider when structuring the project and its ongoing operation.

FAQ

Frequently asked questions

Can you support multiple hotel locations? +

Yes. We design SD-WAN between properties, centralise support, and deliver dashboards comparing performance across sites.

Can the captive portal integrate with marketing tools? +

We connect it to CRM, loyalty programmes, and campaigns while keeping LGPD/GDPR compliance.

What happens if a failure occurs during an event? +

We provide on-site or on-call engineers with defined SLAs and contingency equipment.

Next step

Plan the next high season upgrade

Assess backbone, Wi-Fi, firewall, and telephony with our team to guarantee a premium guest experience.