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ASSIST Tecnologia – managed IT infrastructure and monitoring
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Fast Wi-Fi, a custom captive portal and 24x7 support for hospitality

Keep guests and staff connected, with proactive monitoring and integration with reservation systems, telephony and room automation.

Assess your hotel network Get a full-coverage proposal

Segment-focused diagnostics

Pain points we eliminate and metrics we uphold

We map recurring bottlenecks and establish availability, user experience, and governance targets for each operation.

Challenges resolved

  • 01

    Peaks during events and conventions

    Guarantee bandwidth and priority for talks, streaming and attendees in large halls.

  • 02

    Guest complaints

    No visibility into outages and poor performance surfacing on TripAdvisor or OTAs.

  • 03

    PMS and telephony integration

    The need to keep check-in, room automation and the call center in sync.

Tangible gains

  • +30%

    Wi-Fi satisfaction

    Average score improvement after the project.

  • 24x7

    Critical response

    On-call coverage for network, firewall and telephony incidents.

  • Up to 10k devices

    Event capacity

    Projects sized for large conventions.

Recommended services

Modules that make up the project

We combine monitoring, networking, telephony, and equipment leasing to deliver results without improvisation.

Partnerships

Technology stack certified by ASSIST

How we work with hotels

Understand the specifics we factor in when designing the project and running the ongoing operation.

Full coverage from lobby to rooftop. We run a complete site survey, position high-density access points and define QoS policies that give priority to the hotel's critical services.

IT integrated with guest service. VoIP telephony, PMS integrations and satisfaction dashboards stay centralized, so hospitality management can act fast.

Learn how we delivered UniFi corporate Wi-Fi and integrated telephony in the Soho Premium Hotel case study, and explore the technical details of our MikroTik + UniFi networking for hospitality and GoToConnect cloud telephony modules.

FAQ

Frequently asked questions

Do you serve multi-property operations?+

Yes. We design SD-WAN between hotels, centralize support and deliver dashboards comparing performance across properties.

Can the captive portal integrate with marketing?+

We integrate with CRM, campaigns and loyalty systems, always in compliance with LGPD.

What happens if something fails during an event?+

We provide an onsite or on-call team with a defined SLA and contingency equipment.

Next step

Build an upgrade plan for high season

We validate backbone, Wi-Fi, firewall and telephony to guarantee a premium guest experience.

Assess your hotel network Request a proposal