Managed IT Support
- Fewer tickets and lower MTTR
- Omnichannel helpdesk with SLA
- Preventive reporting and actions
Managed IT Services
End-to-end network, security, Wi-Fi, and telephony management with 24/7 monitoring and guaranteed SLA.
Managed services that keep every site online
Combine support, monitoring, networks, leasing, and telephony based on each location's maturity.
Monitoring (Zabbix + Grafana)
- Noise-free, impact-based alerts
- Clear dashboards per site
- Active NOC accompanying every incident
Firewall / SD-WAN
- Application- and identity-aware security
- High-availability site-to-site VPN
- Change management and governance
Equipment Leasing
- Zero CAPEX for critical hardware
- Fast replacements and managed firmware
- Contingency stock and documentation
Structured Cabling
- Certified Fluke reports and labeling
- Clean, scalable design
- As-built documentation and certification
Cloud Telephony
- Smart IVR and call recording
- Queues and analytics with omnichannel integrations
- Numbering plan and softphones for hybrid teams
Next step
Need predictability for your IT?
Proactive incident management, KPIs, and communication-unified under one SLA across every site.
We serve Education, Hospitality, Healthcare, and Corporate operations. Explore industries
FAQ
Frequently asked questions
Do you support clients outside Santa Catarina? +
Yes. Our 24/7 NOC operates remotely and we dispatch field teams in major hubs for critical incidents.
What SLA and MTTR do you usually deliver? +
Critical incidents target an MTTR under 4 hours. SLA windows and service hours are defined contractually by priority.
Can I start with monitoring only? +
Absolutely. Every module is independent and can expand later to include firewall, telephony, or on-site support.
Is the onboarding structured? +
Yes. We run 30-day checklists with inventory, access policies, integrations, and a smooth transition to steady-state operations.
Next step
Let's design coverage for your operation
We align SLA, governance, and regional logistics in an assessment conducted by the NOC.
Send a short brief and receive the next steps within 48 business hours.