10 days
From kick-off to go-live.
Unified communication
Service that keeps up with your pace
Cloud extensions with GoToConnect, intelligent IVR, recordings, and integrations connecting on-site and remote teams.
Best-fit industries
- Education
- Hospitality
- Healthcare
- Corporate
-35%
Reduction in consolidated telephony bills.
92%
Survey after onboarding.
When we're called in
Signs it's time to revisit your support coverage
These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver.
Legacy PBX without reports
No data to track handling time or abandonment losses.
Complex hybrid staffing
Distributed teams can’t deliver a consistent experience.
Manual integrations
Customer history doesn’t appear automatically for agents.
Turning strategy into outcomes
What changes in the first quarter
Governance, metrics, and processes designed so your operation doesn't fall back.
Unlimited, fast-to-configure extensions
Add or remove users in minutes with an intuitive portal.
Smart IVR and queues
Route by language, location, schedule, or customer profile.
Cloud reports and recordings
Productivity KPIs, auditable recordings, and exports to BI.
Voice, video, and chat in one app
GoToConnect licenses deliver HD meetings, messaging, corporate SMS, and softphone on any device.
Execution
Deliverables that leave the slide deck
Documentation, spares, integrations, and governance delivered with the project.
Core deliverables
- 01
Current-state assessment
We map contracts, circuits, peak demand, and call flows.
- 02
GoToConnect deployment
Configuration of extensions, IVRs, queues, dial plans, and business rules.
- 03
Omnichannel integrations
Connect to WhatsApp Business, Teams, CRMs, and service bots.
- 04
Training and playbooks
Agent enablement, scripts, and escalation guides.
- 05
License mix and billing
Define Basic, Standard, Premium mixes, track renewals, and optimise monthly costs.
ASSIST differentiators
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Official GoTo partner in Brazil
Direct support with the vendor and access to advanced resources.
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ASSIST-guaranteed QoS
Network and firewall tuning to prioritise voice and ensure crystal-clear calls.
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Experts in education, healthcare, hospitality, and corporate
Ready-made flows for admissions, clinical scheduling, reservations, concierge, and field service support.
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License governance
Monthly dashboards show usage by team, forecasted expansion, and upgrade/downgrade opportunities.
Stages
Assessment, project, rollout, and continuous support
Every phase is documented, audited, and connected to ASSIST monitoring.
- 1
Project
Design IVRs, flows, integrations, and metrics.
- 2
Implementation
Configuration, porting, and technical validation.
- 3
Assisted operation
Initial monitoring, fine-tuning, reporting, and ongoing optimisation.
Service connected to your systems We integrate with educational ERPs, hospital HIS/LIS, hotel PMS, and corporate CRMs. Pop-ups show customer data and history as soon as the call comes in, speeding up resolution.
Scalability and compliance Recordings stay in the cloud with configurable retention. Automatic reports and APIs feed quality and audit indicators.
GoToConnect plans we deliver Basic — Migrate quickly from legacy PBX with unlimited extensions and groups, HD meetings, chat, corporate SMS, basic IVR, waiting queues, and integrations with Google Workspace and Microsoft 365. Standard — Adds ACaaS features: skill-based routing, automatic recording, historical and real-time reports, eFax, call monitoring (listen, whisper, barge), and native CRM integrations (Salesforce, Zendesk, HubSpot). Premium — Combines UCaaS with full contact center features: omnichannel queues, queue callback, predictive dialer, real-time supervisor dashboards, configurable wallboards, custom reports, and extended BI APIs.
Licenses and add-ons that add value Mix Basic, Standard, and Premium licenses in the same tenant by department, keeping billing and renewals under control. Provision local, toll-free, and international numbers directly with GoTo, plus optional global dialing. Enable omnichannel contact center, extended recording, advanced storage, and analytics add-ons as the operation evolves. Procure IP phones, headsets, and conference devices with auto-provisioning and unit labelling handled by our team.
Quick case
How Floripa Stay Reservations Center gained predictability
Three blocks: starting point, what we executed, and the impact recorded.
Education
Floripa Stay Reservations Center
Initial challengeLegacy PBX with no reliable integrations or reports.
- Solution implemented
- GoToConnect integrated with the reservation system, mobile app, and smart queues.
- Result
- 28% reduction in wait time and 22% increase in reservation conversion.
FAQ
Frequently asked questions
Can we keep our current numbers? +
Yes. We port local and toll-free lines without interrupting service.
Do we need to replace all the hardware? +
Most SIP phones are compatible. We provide softphone options and certified devices if you need to refresh the fleet.
Do you train our team? +
Yes. We deliver live training, support materials, and hands-on assistance during the first service cycles.
Next step
Modernise your telephony with guaranteed QoS
Deploy GoToConnect with intelligent IVR, integrations, and ongoing governance aligned with your network and support operations.