10 days
From kick-off to go-live.
Unified communications
Customer service that keeps up with your pace
Cloud extensions with GoToConnect, smart IVR, call recording and integrations that connect on-site and remote teams.
Best-fit industries
- Education
- Hospitality
- Healthcare
- Corporate
-35%
Reduction in consolidated phone bills.
92%
Survey run after usage training.
When we're called in
Signs it's time to revisit your support coverage
These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver.
Legacy PBX with no reporting
Without data it is hard to measure handling time and losses to abandoned calls.
Complex on-site and remote schedules
Distributed teams cannot deliver the same service experience.
Manual integrations
Customer history never appears automatically for the agent answering the call.
Turning strategy into outcomes
What changes in the first quarter
Governance, metrics, and processes designed so your operation doesn't fall back.
Unlimited extensions, fast to configure
Add or remove users in minutes through an intuitive portal.
Smart IVR and queues
Routing segmented by language, site, business hours or customer profile.
Cloud reports and recordings
Productivity KPIs, auditable recordings and exports to BI.
Voice, video and chat in one app
GoToConnect licenses deliver HD meetings, messaging, business SMS and a softphone on any device.
Execution
Deliverables that leave the slide deck
Documentation, spares, integrations, and governance delivered with the project.
Core deliverables
- 01
Current-state assessment
We map contracts, trunks, service peaks and call flows.
- 02
GoToConnect deployment
We configure extensions, IVRs, queues, dial plans and business rules.
- 03
Omnichannel integrations
Connection with WhatsApp Business, Teams, CRMs and service bots.
- 04
Training and playbooks
Agent enablement, scripts and escalation guides.
- 05
License mix and billing
We define Basic, Standard and Premium combinations, manage renewals and optimize costs every month.
ASSIST differentiators
-
Official GoTo partner in Brazil
Direct support from the vendor and access to advanced features.
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QoS guaranteed by ASSIST
We tune the network and firewall to prioritize voice and deliver crystal-clear calls.
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Specialists in education, healthcare, hospitality and corporate
Ready-made flows for enrollment, clinical care, reservations, concierge and field-service desks.
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License governance
Monthly dashboards show usage per team, projected growth and license upgrade or downgrade opportunities.
Stages
Assessment, project, rollout, and continuous support
Every phase is documented, audited, and connected to ASSIST monitoring.
- 1
Design
IVR design, call flows, integrations and metrics.
- 2
Deployment
Configuration, number porting and technical validation.
- 3
Assisted operation
Initial monitoring, fine-tuning, reports and recurring optimization.
Customer service connected to your systems
We integrate with education ERPs, hospital systems (HIS/LIS), hotel PMS platforms and corporate CRMs. Screen pops show the customer's data and history the moment the call comes in, speeding up resolution.
Scalability and compliance
Recordings live in the cloud with configurable retention. Automatic reports and APIs feed quality and audit indicators.
GoToConnect plans we deliver
- Basic — Ideal for operations that need to leave the legacy PBX fast. Includes unlimited extensions and ring groups, service via desktop and mobile apps, HD meetings, internal chat, business SMS, basic IVR, call queues and integrations with Google Workspace and Microsoft 365.
- Standard — Adds advanced call center features: skills-based routing, automatic recording, historical and real-time reports, eFax, call monitoring (listen, whisper, barge) and native CRM integrations such as Salesforce, Zendesk and HubSpot.
- Premium — Combines UCaaS with full contact center capabilities. Delivers omnichannel queues, queue callback, predictive dialer, real-time supervisor dashboards, configurable wallboards, custom reports and extended APIs for BI.
Licenses and add-ons that create value
- We mix Basic, Standard and Premium licenses in the same tenant to match each team's profile, keeping billing and renewals under control.
- We provision local numbers, toll-free lines and international packages directly with GoTo, plus optional global dialing.
- We enable add-ons for omnichannel contact center, extended recording, advanced storage and extra analytics whenever the operation needs to evolve.
- We handle procurement of certified IP phones, headsets and conference phones, delivered with auto-provisioning and per-site labeling.
We connect voice flows to managed IT support for a multichannel service desk and use Zabbix + Grafana monitoring to track link availability and call quality in real time.
Quick case
How Central de Reservas Floripa Stay gained predictability
Three blocks: starting point, what we executed, and the impact recorded.
Education
Central de Reservas Floripa Stay
Initial challengeLegacy PBX with no integrations or reliable reporting.
- Solution implemented
- GoToConnect integrated with the reservation system, mobile app and smart queues.
- Result
- 28% shorter wait times and a 22% increase in reservation conversion.
FAQ
Frequently asked questions
Can I keep my current phone numbers?+
Yes. We port landlines and toll-free numbers without interrupting service.
Do I need to replace all my hardware?+
Most SIP phones are compatible. We offer a softphone and certified devices if you need to renew the fleet.
Do you help train the team?+
Yes. We deliver live training, support materials and assistance through the first service cycles.
Combine com
Outros serviços que se complementam
Frentes que costumam funcionar bem junto deste serviço para resultados consistentes.
Services
Ver serviço IT Management & Support (Outsourcing)
IT operations with remote and on-site support, preventive routines, and governance to reduce incidents and bring predictability to day-to-day work.
Services
Ver serviço 24×7 Monitoring & NOC
Observability with alerts, dashboards, and operational response to cut downtime and anticipate failures across network and servers.
Services
Ver serviço Information Security & Firewall
Perimeter security and connectivity between sites with policies, VPN, segmentation, and redundancy aligned with business routines and risks.
Next step
Let's plan your telephony migration
We align SLA, governance and regional logistics in an assessment led by our NOC.
Send a quick briefing and get the next steps within 48 business hours.