- Immediate response with the NOC and commercial team through the verified channel
- Real-time notifications about critical incidents and ongoing projects
- Centralized history in our CRM to log decisions and SLAs
Choose the right channel to talk to ASSIST
Consultative support for new projects and dedicated teams for active contracts.
Meet the official ASSIST contact channels
Use WhatsApp, the toll-free number, or the form to reach continuous support, projects, and shifts monitored by our NOC.
Direct line
- 0800 591 9271 · nationwide support with logged tickets
- +55 48 3211 8451 · dedicated desk for Greater Florianópolis
- Monitored transfer to specialists according to the active SLA
Registered address
- R. Des. Pedro Silva, 2958, Coqueiros
- Florianópolis, SC, Brazil
- ZIP 88080-701 · visits by appointment
Service hours
- Monday to Friday, 8 a.m. – 6 p.m. · commercial team and NOC available
- On-call shifts and escalations according to the contracted SLA
- 24/7 monitoring with proactive alerts and automations
Form
Share the context of your IT operation
These details help us prioritize the response, assign the right specialist, and suggest next steps aligned with your SLA.
Quick FAQ
Top questions about service hours, response times, and official channels.
Do you only support Florianópolis? +
Our base is in Greater Florianópolis, but we serve customers across Santa Catarina and provide a remote NOC for branches in other regions.
How does the assessment process work? +
We start with an interview, schedule an on-site visit, and complete an infrastructure checklist. You receive a report with risks, priorities, and investment estimates.
Are contracts tailored to each operation? +
Yes. We adjust SLAs, service hours, and integrations based on your scale and the criticality of your operation.