Up to 15 business days
Maximum deadline to respond to data subject requests via privacidade@assist.com.br.
ASSIST Privacy Policy
Understand how we handle personal data and keep information secure and confidential.
Transparency
Our commitments to data protection
We respect the privacy of customers, partners, and employees. We process only the data needed to execute contracts, deliver support, and meet legal obligations.
Every operation follows the LGPD: we assess the legal basis, minimise data collection, document processes, and respond to data subjects whenever they ask.
Key highlights
What you need to know
Consent, contract, legal obligation, and legitimate interest
Each project is mapped to the appropriate legal basis and registered in our processing inventory.
Only as long as necessary
Data is deleted or anonymised once the purpose or legal obligation ends.
Technical controls and auditable processes
Encryption, access segregation, 24/7 monitoring, and periodic tests reduce incident risks.
How we put it into practice
Our pillars
Data we process
- Contact information (name, email, phone, job title) for commercial interactions and support.
- Access logs and telemetry generated by monitoring tools to ensure service continuity.
- Billing and contract data required for legal and financial obligations.
Responsible sharing
- Infrastructure, telephony, and support vendors receive only the data required to deliver their services.
- All partners sign NDAs, LGPD clauses, and undergo periodic security assessments.
Data subject rights
We guarantee the rights granted by the LGPD and provide a direct channel for any request.
- Confirmation of processing, access, rectification, anonymisation, portability, or deletion.
- Objection or consent withdrawal whenever applicable.
- Tracked email support with acknowledgement and a response within 15 business days.
Security and governance
- Data inventory, processing records, and impact assessments for projects involving sensitive information.
- Encrypted backups, regular credential reviews, and security event monitoring.
- Recurring privacy and incident-response training for the entire team.
Data protection officer channel
Notes
- Last updated: January 2025.
Next step
Need to review your privacy programme?
Talk to our team to align policies, contracts, and technical controls with LGPD requirements.