Download the app, open it and share the ID and password with the technician. Access lasts only while the session is open.
Downloads
ASSIST Suporte ships preconfigured to reach our server. No address or key to type.
Windows 10 and 11. Download the executable, open it and you are set. No installation needed for a one-off session.
Download for Windows (.exe)Other options
On first launch Windows may show "Windows protected your PC". Click "More info" and then "Run anyway".
macOS 11 or later. Pick the build for your chip: Apple Silicon (M1 onwards) or Intel.
Download for Apple Silicon Mac (.dmg)Other options
Open the image, drag the app to Applications and grant Accessibility and Screen Recording under System Settings, Privacy & Security. macOS requires this from every remote access tool.
Ubuntu, Debian and derivatives via .deb; Fedora, RHEL and derivatives via .rpm. x86_64 architecture.
Download .deb package (Ubuntu and Debian)Other options
Install through your distribution's package manager or from the command line with sudo.
How it works
You follow everything in real time and can end the session whenever you want.
Pick the installer for your system in the section above. The download comes straight from the ASSIST server.
No account, no configuration to type. The app connects to our server on its own.
The home screen shows a nine-digit ID and a session password. Pass both to the technician assisting you.
You see every action the technician takes on your screen. To end it, just close the app: access stops immediately.
Security
ASSIST Suporte is configured so control always stays with the person in front of the computer.
The app uses the open-source RustDesk technology, operated on ASSIST's own server. No session data goes through third-party services: the connection is end-to-end encrypted between your computer and the technician's.
Every launch generates a new session password. There is no default password baked into the installer, so having the program gives nobody access. Only someone who receives the ID and password from you at that moment can connect, and the session stays visible on your screen for as long as it lasts.
Frequently asked
Quick answers to the questions we hear most about remote access.
On Windows, no: the executable opens directly and you can delete it after the session. If you prefer recurring access, the technician can install the service during the session, with your authorization. On macOS and Linux installation is required by the operating system.
Yes. The SmartScreen warning appears for programs that do not yet have a download history with Microsoft. Click "More info" and then "Run anyway". The file is published by ASSIST and you can check the download address on this page.
Open System Settings, Privacy & Security, scroll to the bottom and click "Open Anyway". Then grant Accessibility and Screen Recording to ASSIST Suporte on the same screen. Without those two permissions the technician can see the screen but cannot control it.
No. Access depends on the ID and session password that only appear on your screen and change on every launch. While the app is closed, no connection is possible.
Close the ASSIST Suporte window or click end on the session bar. The connection drops immediately and the technician loses access.
For customers with a managed support contract, remote assistance is already included in the plan. For one-off sessions, the price is agreed before the session starts.
Service desk Monday to Friday, 8am to 6pm (Brasília time), via WhatsApp or our toll-free line. Managed-plan customers have on-call coverage according to their SLA.