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Direct escalation with the NOC and certified field engineers in major capitals.
SLA owned end to end, wherever your operation is
HQ in Florianópolis, on-site delivery across Santa Catarina, and remote coverage with certified partners throughout Brazil.
Nationwide coverage
SLA owned end to end, wherever your operation is
We combine a 24/7 NOC, certified field services, and unified documentation for every site.
Our base in Florianópolis monitors and orchestrates every operation, mixing a 24/7 NOC, remote support, and certified field services in each region. We integrate with your ITSM so every escalation and communication follows the same flow nationwide.
Before we assume the SLA, we audit the environment, onboard local partners, and align every team on a playbook that covers deployment, monitoring, and continuous support.
We also maintain contingency stock in regional hubs, coordinate hardware logistics, and report availability, MTTR, and satisfaction indicators in recurring governance meetings.
The NOC tracks each ticket in real time with telemetry, interactive runbooks, and clear hand-offs to field teams, guaranteeing consistent response even when sites rotate frequently.
When an incident turns into a project, we engage PMO and the networking, infrastructure, or applications squads, keeping stakeholders updated with timelines, checkpoints, and monitored post-deployment.
24/7 on demand
Scheduled changes and weekend shifts whenever the contract requires.
Nationwide runbooks
Versioned playbooks and a single checklist for every serviced site.
How we deliver
NOC-orchestrated process with local presence
Every contract goes through diagnostics, certified partner activation, and ongoing governance.
In-depth remote assessment
We map risks, inventory, carriers, and required integrations with your internal teams.
Certified partner network
We activate ASSIST-validated technicians with travel SLAs and real-time tracking by the NOC.
Continuous operation
Centralized monitoring, proactive alerts, periodic reports, and executive reviews with your team.
Where we already operate
Segments scaling with us
We support nationwide contracts in education, healthcare, hospitality, corporate, and industrial operations with the same governance standard.
Education and healthcare
- Universities, K-12 networks, and edtechs in the South and Southeast capitals.
- Hospitals, clinics, and labs running 24/7 with critical SLA.
Hospitality and events
- Resorts, international hotel brands, and event centers with high seasonality.
- Wi-Fi coverage for guests, staff, and convention areas.
Corporate and industrial
- Service, logistics, and retail branches operating nationwide.
- Industrial environments with network redundancy and centralized monitoring.
FAQ
Quick questions
Understand how we assume contracts outside Santa Catarina.
Do you only support Florianópolis? +
Our base is in Greater Florianópolis, but we serve customers across Santa Catarina and provide a remote NOC for branches in other regions.
How does the assessment process work? +
We start with an interview, schedule an on-site visit, and complete an infrastructure checklist. You receive a report with risks, priorities, and investment estimates.
Are contracts tailored to each operation? +
Yes. We adjust SLAs, service hours, and integrations based on your scale and the criticality of your operation.
Next step
Ready to extend ASSIST's SLA to new sites?
We design nationwide coverage with the same governance, documentation, and support we already deliver in Santa Catarina.