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Managed IT Plans

Every plan bundles the core services—SLA tiers and on-site coverage adapt to what your operation needs.

How the plans work

  • Every plan includes a structured onboarding, initial inventory, and access documentation.
  • SLA, response windows, and on-call coverage are aligned with the criticality of your operation.
  • Equipment leasing and upgrades can be added as modular add-ons as your needs grow.
  • Monitoring insights and executive KPIs are consolidated into monthly governance reports.

Managed plans

Compare SLA levels and continuous governance

Three modular bundles that keep IT predictable without giving up on on-call coverage, metrics, or dedicated service.

  • All plans include continuous remote support, 24/7 monitoring, and monthly reporting.
  • Core is the most popular plan: it delivers higher-priority SLA and recurring governance.
  • Enterprise adds 24/7 on-call coverage, scheduled visits, and a continuity program tailored to your operation.

Starter

Lean operations that need predictable coverage.

Starting at
R$ 700 /month
  • Remote support with business-hours SLA
  • 24/7 monitoring (Zabbix + Grafana)
  • Baseline firewall policies
  • Monthly health report
  • Initial inventory and documentation

Enterprise

Business-critical environments that never stop.

Starting at
R$ 2.800 /month
  • Everything in Core + scheduled on-site support
  • 24/7 on-call coverage and escalation
  • Tailored DR/BCP program
  • Dedicated NOC with per-site indicators
  • Quarterly roadmap with executive committees

Add-ons on demand

  • After-hours support
  • On-site dispatch
  • Deployment of additional equipment
  • Cloud backup and disaster recovery
  • Firewall / SD-WAN upgrades

Quick FAQ

Top questions about the plans

Clarity on what's included, how SLA works, and how contracts scale over time.

What's not included in the plans? +

On-site dispatches, after-hours support, and one-off projects are available as add-ons. Your monthly budget stays predictable and you only activate extras when needed.

Can I start small and upgrade later? +

Yes. You can start with the Starter plan and move to Core or Enterprise without redoing onboarding or losing ticket history.

Do you support locations outside Santa Catarina? +

Yes. We operate nationwide with remote support, certified partners, and scheduled dispatches whenever required.

How does the SLA work? +

Each plan defines SLA tiers, on-call coverage, and target MTTR. Core raises priority and Enterprise adds 24/7 on-call coverage.

Next step

Ready to make your IT predictable?

We tailor SLA, governance, and field coverage to your stage while keeping KPIs and costs under control.