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ASSIST Tecnologia – managed IT infrastructure and monitoring
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Continuous observability

Noise-free active monitoring

NOC based in Florianópolis configuring Zabbix + Grafana with event correlation and prioritised alerts to act before users feel the impact.

Best-fit industries
  • Education
  • Hospitality
  • Healthcare
  • Corporate
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Monitored items

+9k

Critical network devices, servers, links, and applications.

NOC response

< 15 min

For alerts classified as critical.

Noise reduction

-40%

After threshold tuning and continuous correlation.

When we're called in

Signs it's time to revisit your support coverage

These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver.

Recurring issue

Too many alerts, little action

Without correlation, teams drown in noise and waste hours triaging false positives.

Recurring issue

Users detect failures first

Wi-Fi, link, or application outages are reported by users instead of being caught by monitoring.

Recurring issue

No executive visibility

Leadership lacks consolidated indicators per site to prioritise investments.

Turning strategy into outcomes

What changes in the first quarter

Governance, metrics, and processes designed so your operation doesn't fall back.

ASSIST delivery

Actionable intelligent alerts

Calibrated thresholds with correlation trigger only when there is real operational impact.

ASSIST delivery

Dashboards ready for decisions

Grafana organised by campus, hotel, or branch with availability and capacity indicators.

ASSIST delivery

Human NOC with playbooks

Analysts handle alarms, run scripts, and engage vendors until normalisation.

Execution

Deliverables that leave the slide deck

Documentation, spares, integrations, and governance delivered with the project.

Core deliverables

  • 01

    Redundant Zabbix server and proxies

    Secure architecture with TLS, custom templates, and automated discovery.

  • 02

    Executive and operational Grafana dashboards

    Panel collections for network, Wi-Fi, servers, telephony, and SLA.

  • 03

    Automated playbooks and runbooks

    Clear procedures per alert type, triggering the right team.

  • 04

    Monthly observability committee

    Review of indicators, bottlenecks, and optimisation roadmap.

ASSIST differentiators

  • Native WhatsApp and Teams integrations

    Alerts with context arrive in the channels your team already uses, with acknowledgement tracking.

  • Certified templates for MikroTik, UniFi, and GoTo

    Deep metrics for strategic partners and voice solutions.

  • Intelligent correlation

    Grouping repeated events cuts noise by up to 40% and speeds up response.

Stages

Assessment, project, rollout, and continuous support

Every phase is documented, audited, and connected to ASSIST monitoring.

  1. 1

    Project

    Discover assets, define KPIs, severity matrices, and integrations with existing tools.

  2. 2

    Implementation

    Configure Zabbix + Grafana, adjust templates and runbooks, and train your team.

  3. 3

    24/7 monitoring

    NOC follows alerts, executes playbooks, escalates to vendors, and feeds executive dashboards.

Observability that anticipates incidents Standardised metrics cross bandwidth consumption, SSID availability, and application performance to predict bottlenecks. Dashboards highlight where to invest before users notice issues.

Human NOC with living playbooks ASSIST analysts constantly tune thresholds, document lessons learned, and automate repetitive responses. When incidents require external action, we open and follow vendor tickets until recovery.

Quick case

How Cidade Azul University gained predictability

Three blocks: starting point, what we executed, and the impact recorded.

Education

Cidade Azul University

Initial challenge

Intermittent WAN and Wi-Fi outages impacted hybrid classes and remote support.

Solution implemented
Zabbix deployment with per-campus proxies, Grafana dashboards, and integration with the managed desk.
Result
55% reduction in critical incidents and MTTR below 30 minutes.

FAQ

Frequently asked questions

Can it integrate with our current ticketing tool? +

Yes. We use APIs and webhooks to connect with ServiceNow, Jira, Freshservice, or proprietary systems.

Do you host Zabbix? +

We work on-premises or in the customer's cloud, and we also offer managed hosting on ASSIST infrastructure.

How long to go live? +

Typical projects take 3–6 weeks, including discovery, fine-tuning, and team training.

Next step

Turn monitoring into proactive operations

Correlate alerts and automate responses with a human NOC that keeps every site available.

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