Unified communications # Customer service that keeps up with your pace Cloud extensions with GoToConnect, smart IVR, call recording and integrations that connect on-site and remote teams. Best-fit industries - [Education]() - [Hospitality]() - [Healthcare]() - [Corporate]() [Chat on WhatsApp]() [Request a proposal]() Average deployment time 10 days From kick-off to go-live. Average savings -35% Reduction in consolidated phone bills. Agent satisfaction 92% Survey run after usage training. When we're called in ## Signs it's time to revisit your support coverage These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver. Recurring issue ### Legacy PBX with no reporting Without data it is hard to measure handling time and losses to abandoned calls. Recurring issue ### Complex on-site and remote schedules Distributed teams cannot deliver the same service experience. Recurring issue ### Manual integrations Customer history never appears automatically for the agent answering the call. Turning strategy into outcomes ## What changes in the first quarter Governance, metrics, and processes designed so your operation doesn't fall back. ASSIST delivery ### Unlimited extensions, fast to configure Add or remove users in minutes through an intuitive portal. ASSIST delivery ### Smart IVR and queues Routing segmented by language, site, business hours or customer profile. ASSIST delivery ### Cloud reports and recordings Productivity KPIs, auditable recordings and exports to BI. ASSIST delivery ### Voice, video and chat in one app GoToConnect licenses deliver HD meetings, messaging, business SMS and a softphone on any device. Execution ## Deliverables that leave the slide deck Documentation, spares, integrations, and governance delivered with the project. ### Core deliverables - 01 Current-state assessment We map contracts, trunks, service peaks and call flows. - 02 GoToConnect deployment We configure extensions, IVRs, queues, dial plans and business rules. - 03 Omnichannel integrations Connection with WhatsApp Business, Teams, CRMs and service bots. - 04 Training and playbooks Agent enablement, scripts and escalation guides. - 05 License mix and billing We define Basic, Standard and Premium combinations, manage renewals and optimize costs every month. ### ASSIST differentiators - Official GoTo partner in Brazil Direct support from the vendor and access to advanced features. - QoS guaranteed by ASSIST We tune the network and firewall to prioritize voice and deliver crystal-clear calls. - Specialists in education, healthcare, hospitality and corporate Ready-made flows for enrollment, clinical care, reservations, concierge and field-service desks. - License governance Monthly dashboards show usage per team, projected growth and license upgrade or downgrade opportunities. Stages ## Assessment, project, rollout, and continuous support Every phase is documented, audited, and connected to ASSIST monitoring. - 1 #### Design IVR design, call flows, integrations and metrics. - 2 #### Deployment Configuration, number porting and technical validation. - 3 #### Assisted operation Initial monitoring, fine-tuning, reports and recurring optimization. ### Customer service connected to your systems We integrate with education ERPs, hospital systems (HIS/LIS), hotel PMS platforms and corporate CRMs. Screen pops show the customer's data and history the moment the call comes in, speeding up resolution. ### Scalability and compliance Recordings live in the cloud with configurable retention. Automatic reports and APIs feed quality and audit indicators. ### GoToConnect plans we deliver - **Basic** — Ideal for operations that need to leave the legacy PBX fast. Includes unlimited extensions and ring groups, service via desktop and mobile apps, HD meetings, internal chat, business SMS, basic IVR, call queues and integrations with Google Workspace and Microsoft 365. - **Standard** — Adds advanced call center features: skills-based routing, automatic recording, historical and real-time reports, eFax, call monitoring (listen, whisper, barge) and native CRM integrations such as Salesforce, Zendesk and HubSpot. - **Premium** — Combines UCaaS with full contact center capabilities. Delivers omnichannel queues, queue callback, predictive dialer, real-time supervisor dashboards, configurable wallboards, custom reports and extended APIs for BI. ### Licenses and add-ons that create value - We mix Basic, Standard and Premium licenses in the same tenant to match each team's profile, keeping billing and renewals under control. - We provision local numbers, toll-free lines and international packages directly with GoTo, plus optional global dialing. - We enable add-ons for omnichannel contact center, extended recording, advanced storage and extra analytics whenever the operation needs to evolve. - We handle procurement of certified IP phones, headsets and conference phones, delivered with auto-provisioning and per-site labeling. We connect voice flows to [managed IT support]() for a multichannel service desk and use [Zabbix + Grafana monitoring]() to track link availability and call quality in real time. Quick case ## How Primor Doces e Caramelos gained predictability Three blocks: starting point, what we executed, and the impact recorded. Education ### Primor Doces e Caramelos Initial challenge Analog telephony with limited communication between production and administrative units. Solution implemented IP telephony integrated into the operation's expanded network, centrally managed by ASSIST. Result Unified communication across units with 99.9% availability. [Read the full case study]() FAQ ## Frequently asked questions Can I keep my current phone numbers?+ Yes. We port landlines and toll-free numbers without interrupting service. Do I need to replace all my hardware?+ Most SIP phones are compatible. We offer a softphone and certified devices if you need to renew the fleet. [Learn about equipment leasing]() Do you help train the team?+ Yes. We deliver live training, support materials and assistance through the first service cycles. Combine com ## Outros serviços que se complementam Frentes que costumam funcionar bem junto deste serviço para resultados consistentes. Services ### IT Management & Support (Outsourcing) IT operations with remote and on-site support, preventive routines, and governance to reduce incidents and bring predictability to day-to-day work. [Ver serviço]() Services ### 24×7 Monitoring & NOC Observability with alerts, dashboards, and operational response to cut downtime and anticipate failures across network and servers. [Ver serviço]() Services ### Information Security & Firewall Perimeter security and connectivity between sites with policies, VPN, segmentation, and redundancy aligned with business routines and risks. [Ver serviço]() Next step ## Let's plan your telephony migration We align SLA, governance and regional logistics in an assessment led by our NOC. Send a quick briefing and get the next steps within 48 business hours. [Chat on WhatsApp]() [Request a proposal]()