Continuous observability # Active monitoring without the noise A Florianópolis-based NOC configuring Zabbix + Grafana with event correlation and prioritized alarms, so we act before the impact. Best-fit industries - [Education]() - [Hospitality]() - [Healthcare]() - [Corporate]() [Chat on WhatsApp]() [Request a proposal]() Monitored items +9k Network devices, servers, links and critical applications. NOC response \< 15 min For alerts classified as critical. Noise reduction -40% After threshold tuning and continuous correlation. When we're called in ## Signs it's time to revisit your support coverage These scenarios help us demonstrate the SLA, governance, and user experience gains we deliver. Recurring issue ### Too many alerts, too little action Without correlation, noise piles up and the team spends hours triaging false positives. Recurring issue ### Failures detected by users Wi-Fi, link and application outages arrive as complaints before the monitoring catches them. Recurring issue ### No executive visibility Leadership has no consolidated per-unit indicators to prioritize investments. Turning strategy into outcomes ## What changes in the first quarter Governance, metrics, and processes designed so your operation doesn't fall back. ASSIST delivery ### Smart, actionable alerts Thresholds calibrated with correlation, firing only when there is real operational impact. ASSIST delivery ### Dashboards built for decisions Grafana organized by campus, hotel or branch with availability and capacity indicators. ASSIST delivery ### A human NOC with playbooks Analysts handle alarms, run scripts and engage vendors until service is restored. Execution ## Deliverables that leave the slide deck Documentation, spares, integrations, and governance delivered with the project. ### Core deliverables - 01 Zabbix Server and redundant proxies A secure architecture with TLS, custom templates and automated discovery. - 02 Executive and operational Grafana dashboards Panel collections for network, Wi-Fi, servers, telephony and SLAs. - 03 Automated playbooks and runbooks Clear procedures per alert type, engaging the right team. - 04 Monthly observability committee A review of indicators, bottlenecks and optimization recommendations. ### ASSIST differentiators - Native WhatsApp and Teams integrations Alerts arrive with context in the channels your team already uses, with response confirmation. - Approved templates for MikroTik, UniFi and GoTo In-depth metrics for strategic partners and voice solutions. - Smart correlation Grouping repetitive events cuts noise by up to 40% and speeds up response. Stages ## Assessment, project, rollout, and continuous support Every phase is documented, audited, and connected to ASSIST monitoring. - 1 #### Design We discover assets, define KPIs, severity matrices and integrations with your tools. - 2 #### Rollout We configure Zabbix + Grafana, fine-tune templates and runbooks, and train your team. - 3 #### 24/7 monitoring The NOC tracks alarms, runs playbooks, engages vendors and feeds executive dashboards. ### Observability that anticipates incidents Standardized metrics make it possible to cross-reference link utilization, SSID availability and application performance to predict bottlenecks. The dashboards show where investment is needed before users ever notice. ### A human NOC with living playbooks The ASSIST team continuously tunes thresholds, documents every lesson learned and automates recurring responses. When an incident requires outside action, we open and track tickets with ISPs and vendors until service is restored. When the operation also needs field execution, we connect this monitoring to [managed IT support]() and to our [MikroTik + UniFi firewall and networking]() deliveries. See the [Primor Doces case study](), with Zabbix alerts integrated into WhatsApp, and how we apply the same journey in [healthcare environments]() and [corporate operations](). Quick case ## How SOHO Floripa gained predictability Three blocks: starting point, what we executed, and the impact recorded. Education ### SOHO Floripa Initial challenge Running a network with four carriers, 34 rooms and more than 300 concurrent users under 24×7 control at an innovation hub. Solution implemented Continuous remote monitoring with proactive support, per-room policies and smart routing across carriers. Result Average response time under 30 minutes and a stable network across the entire hub. [Read the full case study]() FAQ ## Frequently asked questions Can you integrate with our current ticketing tool?+ Yes. We use APIs and webhooks to connect to ServiceNow, Jira, Freshservice or proprietary systems. Do you host Zabbix?+ We work on-premises or in the client's cloud. We also offer managed hosting on ASSIST infrastructure. [See monitoring in production in the SOHO Floripa case study]() How long until it goes live?+ Typical projects take 3 to 6 weeks, including discovery, fine-tuning and team training. Combine com ## Outros serviços que se complementam Frentes que costumam funcionar bem junto deste serviço para resultados consistentes. Services ### IT Management & Support (Outsourcing) IT operations with remote and on-site support, preventive routines, and governance to reduce incidents and bring predictability to day-to-day work. [Ver serviço]() Services ### Information Security & Firewall Perimeter security and connectivity between sites with policies, VPN, segmentation, and redundancy aligned with business routines and risks. [Ver serviço]() Services ### Network Deployment & Corporate Wi-Fi Design and deployment of wired networks and corporate Wi-Fi with site surveys, documentation, and delivery ready to operate. [Ver serviço]() Coverage ## Cities we serve Local pages with coverage, SLA and city-specific context. ### Santa Catarina - [Florianópolis]() - [São José]() - [Palhoça]() - [Biguaçu]() - [Tijucas]() - [Joinville]() - [Blumenau]() - [Itajaí]() - [Chapecó]() - [Balneário Camboriú]() - [Criciúma]() - [Jaraguá do Sul]() - [Brusque]() - [Lages]() - [Itapema]() - [Camboriú]() - [Tubarão]() ### Rio Grande do Sul - [Porto Alegre]() - [Canoas]() - [Gravataí]() - [Novo Hamburgo]() - [São Leopoldo]() - [Cachoeirinha]() - [Esteio]() - [Sapucaia do Sul]() - [Alvorada]() - [Viamão]() - [Guaíba]() - [Campo Bom]() - [Estância Velha]() - [Sapiranga]() ### Paraná - [Curitiba]() - [São José dos Pinhais]() - [Colombo]() - [Pinhais]() - [Araucária]() - [Campo Largo]() - [Almirante Tamandaré]() - [Fazenda Rio Grande]() - [Piraquara]() - [Quatro Barras]() Next step ## Let's design monitoring coverage for your operation We map assets, KPIs and severity matrices in a NOC-led assessment. Send a short briefing and get the next steps within 48 business hours. [Chat on WhatsApp]() [Request a proposal]()