# Managed IT Services

End-to-end network, security, Wi-Fi, and telephony management with 24/7 monitoring and guaranteed SLA.

[Talk to a specialist](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fservices+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>) [Request a proposal](<https://assist.com.br/en/contact#fale-conosco>)

Portfolio

## Managed services that keep every site online

Combine support, monitoring, networks, leasing, and telephony based on each location's maturity.

[### Managed IT Support

- Fewer tickets and lower MTTR

- Omnichannel helpdesk with SLA

- Preventive reporting and actions](<https://assist.com.br/en/services/managed-it-support>)[### Monitoring (Zabbix + Grafana)

- Noise-free, impact-based alerts

- Clear dashboards per site

- Active NOC accompanying every incident](<https://assist.com.br/en/services/24x7-monitoring>)[### Firewall / SD-WAN

- Application- and identity-aware security

- High-availability site-to-site VPN

- Change management and governance](<https://assist.com.br/en/services/managed-firewall-sdwan>)[### Network Deployment

- Executive design + site survey

- Wi-Fi and cabling properly sized

- Segmentation and full documentation](<https://assist.com.br/en/services/network-deployment>)[### Equipment Leasing

- Zero CAPEX for critical hardware

- Fast replacements and managed firmware

- Contingency stock and documentation](<https://assist.com.br/en/services/equipment-leasing>)[### Structured Cabling

- Certified Fluke reports and labeling

- Clean, scalable design

- As-built documentation and certification](<https://assist.com.br/en/services/structured-cabling>)[### Cloud Telephony

- Smart IVR and call recording

- Queues and analytics with omnichannel integrations

- Numbering plan and softphones for hybrid teams](<https://assist.com.br/en/services/voip-telephony>)[### IT Consulting

- Assessment with a verified inventory

- Roadmap ranked by risk and impact

- Recurring governance with indicators](<https://assist.com.br/en/services/it-consulting>)[### Managed Security

- Perimeter and endpoint in one contract

- Vulnerabilities ranked by risk

- Incident response with runbooks](<https://assist.com.br/en/services/managed-security>)[### Managed Backup

- Local storage with remote replication

- Copies protected against ransomware

- Restoration tested periodically](<https://assist.com.br/en/services/managed-backup>)[### Cloud and Servers

- Assessment per workload

- Migration with windows and rollback

- Costs reviewed periodically](<https://assist.com.br/en/services/cloud>)[### Microsoft 365 and Workspace

- Licensing through the right channel

- Migration validated before cutover

- Security configured from day one](<https://assist.com.br/en/services/microsoft-365>)

Next step

## Need predictability for your IT?

Proactive incident management, KPIs, and communication-unified under one SLA across every site.

**We serve Education, Hospitality, Healthcare, and Corporate operations.** [Explore industries](<https://assist.com.br/en/industries>)

[Chat on WhatsApp](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fservices+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>) [Request a proposal](<https://assist.com.br/en/contact#fale-conosco>)

FAQ

## Frequently asked questions

Do you support clients outside Santa Catarina?+

Yes. Our 24/7 NOC operates remotely, with vetted local partners in major hubs for on-site response. [See how nationwide support works](<https://assist.com.br/en/nationwide-support>)

What SLA and MTTR do you usually deliver?+

Critical incidents target an MTTR under 4 hours. SLA windows and service hours are defined contractually by priority. [Compare plans and SLAs](<https://assist.com.br/en/plans>)

Can I start with monitoring only?+

Absolutely. Every module is independent and can expand later to include firewall, telephony, or on-site support. [Learn about Zabbix + Grafana monitoring](<https://assist.com.br/en/services/24x7-monitoring>)

Is the onboarding structured?+

Yes. We run 30-day checklists with inventory, access policies, integrations, and a smooth transition to steady-state operations.

Next step

## Let's design coverage for your operation

We align SLA, governance, and regional logistics in an assessment conducted by the NOC.

Send a short brief and receive the next steps within 48 business hours.

[Chat on WhatsApp](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fservices+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>) [View contact channels](<https://assist.com.br/en/contact#fale-conosco>)