# Managed IT Plans

Every plan bundles the core services—SLA tiers and on-site coverage adapt to what your operation needs.

[Chat on WhatsApp](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fplans+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>) [Request a proposal](<https://assist.com.br/en/contact#fale-conosco>)

### How the plans work

- Every plan includes a structured onboarding, initial inventory, and access documentation.

- SLA, response windows, and on-call coverage are aligned with the criticality of your operation.

- Equipment leasing and upgrades can be added as modular add-ons as your needs grow.

- Monitoring insights and executive KPIs are consolidated into monthly governance reports.

Managed plans

## Compare SLA levels and continuous governance

Three modular bundles that keep IT predictable without giving up on on-call coverage, metrics, or dedicated service.

- All plans include continuous remote support, 24/7 monitoring, and monthly reporting.

- Core is the most popular plan: it delivers higher-priority SLA and recurring governance.

- Enterprise adds 24/7 on-call coverage, scheduled visits, and a continuity program tailored to your operation.

### Starter

Lean operations that need predictable coverage.

Starting at

R$ 700 /month

- Remote support with business-hours SLA

- 24/7 monitoring (Zabbix + Grafana)

- Baseline firewall policies

- Monthly health report

- Initial inventory and documentation

  [Talk to a specialist](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fplans%2F+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>)    Most popular

### Core

Growing organizations that need more governance.

Starting at

R$ 1.400 /month

- Everything in Starter + priority SLA

- Network and Wi-Fi segmentation by profile

- Executive reporting with KPIs

- Monthly preventive adjustments (playbooks)

- Cloud telephony integration

  [Talk to a specialist](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fplans%2F+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>)

### Enterprise

Business-critical environments that never stop.

Starting at

R$ 2.800 /month

- Everything in Core + scheduled on-site support

- 24/7 on-call coverage and escalation

- Tailored DR/BCP program

- Dedicated NOC with per-site indicators

- Quarterly roadmap with executive committees

  [Talk to a specialist](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fplans%2F+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>)

### Add-ons on demand

- After-hours support

- On-site dispatch

- Deployment of additional equipment

- Cloud backup and disaster recovery

- Firewall / SD-WAN upgrades

Quick FAQ

## Top questions about the plans

Clarity on what's included, how SLA works, and how contracts scale over time.

What's not included in the plans?+

On-site dispatches, after-hours support, and one-off projects are available as add-ons. Your monthly budget stays predictable and you only activate extras when needed.

Can I start small and upgrade later?+

Yes. You can start with the Starter plan and move to Core or Enterprise without redoing onboarding or losing ticket history.

Do you support locations outside Santa Catarina?+

Yes. We operate nationwide with remote support, certified partners, and scheduled dispatches whenever required.

How does the SLA work?+

Each plan defines SLA tiers, on-call coverage, and target MTTR. Core raises priority and Enterprise adds 24/7 on-call coverage.

Next step

## Ready to make your IT predictable?

We tailor SLA, governance, and field coverage to your stage while keeping KPIs and costs under control.

[Chat on WhatsApp](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fplans+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>) [Request a proposal](<https://assist.com.br/en/contact#fale-conosco>)