# Choose the right channel to talk to ASSIST

Consultative support for new projects and dedicated teams for active contracts.

[Chat on WhatsApp](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fcontact+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>)

Official channels

## Meet the official ASSIST contact channels

Use WhatsApp, the toll-free number, or the form to reach continuous support, projects, and shifts monitored by our NOC.

[### WhatsApp

- Immediate response with the NOC and commercial team through the verified channel

- Real-time notifications about critical incidents and ongoing projects

- Centralized history in our CRM to log decisions and SLAs](<https://wa.me/554832118451?text=Hi%21+I+came+from+%2Fen%2Fcontact+and+would+like+to+schedule+an+IT+assessment+with+ASSIST>)[### Direct line

- 0800 591 9271 · nationwide support with logged tickets

- +55 48 3211 8451 · dedicated desk for Greater Florianópolis

- Monitored transfer to specialists according to the active SLA](<tel:08005919271>)

### Registered address

- R. Des. Pedro Silva, 2958, Coqueiros

- Florianópolis, SC, Brazil

- ZIP 88080-701 · visits by appointment

### Service hours

- Monday to Friday, 8 a.m. – 6 p.m. · commercial team and NOC available

- On-call shifts and escalations according to the contracted SLA

- 24/7 monitoring with proactive alerts and automations

Form

### Share the context of your IT operation

These details help us prioritize the response, assign the right specialist, and suggest next steps aligned with your SLA.

Full name\*

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WhatsApp\*

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Industry\*  Select an option EducationHospitalityHealthcareCorporateOther

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By submitting, you agree to the use of your data so we can reply.

## Quick FAQ

Top questions about service hours, response times, and official channels.

Do you only support Florianópolis?+

Our base is in Greater Florianópolis, but we serve customers across Santa Catarina and provide a remote NOC for branches in other regions. [See how nationwide support works](<https://assist.com.br/en/nationwide-support>)

How does the assessment process work?+

We start with an interview, schedule an on-site visit, and complete an infrastructure checklist. You receive a report with risks, priorities, and investment estimates.

Are contracts tailored to each operation?+

Yes. We adjust SLAs, service hours, and integrations based on your scale and the criticality of your operation.