# Managed IT infrastructure that keeps you online Proactive monitoring, SD-WAN firewall, and a single support desk to keep every site running. [Chat on WhatsApp]() [Request a proposal]() // flagship services ## Our mission is to deliver reliable infrastructure to your business ### Structured onboarding Checklist in up to 30 days, asset inventory, and access policies without interrupting operations. ### Live monitoring Zabbix + Grafana telemetry, preventive alerts, and automated responses before any impact. ### Managed network and security Corporate Wi-Fi, SD-WAN firewall, segmentation, and monthly reports that prove improvements. 24 h SLA MTTR \< 4 h 24/7 active monitoring 99.9 % Average availability // ABOUT ASSIST ## Real-time insights for secure infrastructure Automation, executive dashboards, and prioritized alerts to keep critical operations running across every site. 100% Auditable processes 24×7 Escalation-ready NOC - Continuous telemetry with unit-by-unit indicators. - Roadmap and executive committees for fast decisions. - Response playbooks that drive MTTR below 4 hours. ASSIST EXPERTISE ## Consistent data centers sustain secure operations without availability bottlenecks From SLAs to 24/7 monitoring, we centralize governance, alerts, and runbooks for critical environments that cannot go down. Incident orchestration Tickets resolved within SLA Routine automation Scripts that eliminate repetitive tasks Preventive analysis Alerts triggered before impact [Talk to a specialist]() Outcomes we deliver ## Operational gains within the first weeks Real uptime, guaranteed MTTR, and living documentation to keep every unit available. Monthly SLA 99.9 % Average availability 24×7 monitored environments\* Target MTTR \< 4 h Critical incident MTTR Direct escalation to on-call engineers Active infrastructure +180 Managed environments Campuses, corporate networks, and retail sites Operations 24×7 Certified NOC Zabbix, Grafana, and ITIL in continuous operations ## Request a free assessment We map monitoring, firewall, and corporate networks to highlight quick wins and a prioritized roadmap from month one. [Request a free assessment]()[Chat on WhatsApp]() FAQ ## Quick IT FAQ Short answers about managed support, monitoring, and equipment leasing. Do you only support Florianópolis?+ Our base is in Greater Florianópolis, but we serve customers across Santa Catarina and provide a remote NOC for branches in other regions. [See how nationwide support works]() How does the assessment process work?+ We start with an interview, schedule an on-site visit, and complete an infrastructure checklist. You receive a report with risks, priorities, and investment estimates. Are contracts tailored to each operation?+ Yes. We adjust SLAs, service hours, and integrations based on your scale and the criticality of your operation. Why choose ASSIST ## A team that operates as an extension of your business Auditable processes, owned spares, and integrations that reduce tickets from day one. ### Real availability - 24/7 monitoring with impact-based alert priorities. - Contingency plans tested for every site. - Executive dashboards aligned with SLA targets. ### Fast response - Critical SLA under 4 hours contractually guaranteed. - Omnichannel desk with direct escalation to the NOC. - Equipment replacement and on-call engineers within 24 hours. ### Governance and cost - Recurring committees with decision-makers and managers. - Inventory, contracts, and policies always updated. - Roadmap with investment forecasts and evolution milestones. ## Ready for us to run your IT infrastructure? Combine support, monitoring, equipment leasing, and telephony with SLA, KPIs, and a spare stock ready for contingencies. [Chat on WhatsApp]() [Request a proposal]()